Returns/Refunds

We do not apply current promotions to past orders. 

If you have placed an order and wish to cancel- we will do our very best to cancel the order before it ships out. Unfortunately, we can't guarantee that an order will be canceled without enough given time.

If you purchased an item and are unhappy with it in any way, please contact us ASAP.

Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. The refund will be issued when the returned item is received and inspected on our end. Please allow 1-2 business days for this to happen.

Return shipping will be covered by the purchaser unless the item is in need of replacement. If the item is returned because of no fault of our own - IE; the wrong size bought, wrong quantity purchased - the product is subject to a restocking fee at the discretion of the receiving department. If you were eligible for free shipping at the time of the order you will also have to cover the original shipping cost (as we cannot lose money for returns for circumstances that are no fault of our own).

 

Fractal Designs Inc – Warranty & Product Policy Custom Wood Products

At Fractal Designs Inc, we stand behind the quality of our craftsmanship and the integrity of our manufacturing. Each piece of furniture we produce undergoes a rigorous quality control process prior to leaving our workshop, and we strive to deliver a flawless product every time.

Because we work with natural hardwood, no two pieces we build are ever the same. Variations in grain, knots, and other natural features are an inherent part of working with solid wood and are not considered defects. Aging, wood movement (expansion and contraction), and variations in grain or color are expected and reflect the organic nature of the material. These characteristics are not considered manufacturing defects and are therefore not grounds for refunds, replacements, or cancellations.

Cracks that may develop over time—whether in the wood or in epoxy—are a natural result of environmental changes and the wood's responsiveness to humidity and temperature. These are not considered defects, and any costs associated with repairs will be the responsibility of the customer.

Due to the nature of solid wood, doors, drawers, extensions, and other attached elements may not always be perfectly flush or aligned. Minor shifts can occur as the wood responds to its surrounding environment, and while our team is highly skilled, these small inconsistencies are normal and unavoidable.

Table extensions are designed for occasional use and should not be stored in the table for extended periods. Because the grain direction in extensions typically runs perpendicular to the tabletop, they may expand and contract at different rates, which can lead to slight mismatches in height or width. These changes, along with seasonal humidity shifts, are a natural consequence of working with real wood and are not considered defects.

Color variation is also expected when staining solid wood. Each board may absorb stain differently, resulting in a natural range of tone across a piece or set. This is not a flaw, but part of what makes each piece unique. While we do our best to balance these variations, complete uniformity cannot be guaranteed. Any decision to alter or remake a piece based on color variation will be at the sole discretion of Fractal Designs Inc management.

To ensure peace of mind, Fractal Designs Inc offers a one-year limited warranty on our furniture, which covers manufacturing defects only. Natural characteristics of wood, climate-induced movement, color variation, and wear from use are not covered under this warranty.