Fractal Designs Inc – Warranty & Product Policy

At Fractal Designs Inc, we stand behind the quality of our craftsmanship and the integrity of our manufacturing. Each piece of furniture we produce undergoes a rigorous quality control process prior to leaving our workshop, and we strive to deliver a flawless product every time.

Because we work with natural hardwood, no two pieces we build are ever the same. Variations in grain, knots, and other natural features are an inherent part of working with solid wood and are not considered defects. Aging, wood movement (expansion and contraction), and variations in grain or color are expected and reflect the organic nature of the material. These characteristics are not considered manufacturing defects and are therefore not grounds for refunds, replacements, or cancellations.

Cracks that may develop over time—whether in the wood or in epoxy—are a natural result of environmental changes and the wood's responsiveness to humidity and temperature. These are not considered defects, and any costs associated with repairs will be the responsibility of the customer.

Due to the nature of solid wood, doors, drawers, extensions, and other attached elements may not always be perfectly flush or aligned. Minor shifts can occur as the wood responds to its surrounding environment, and while our team is highly skilled, these small inconsistencies are normal and unavoidable.

Table extensions are designed for occasional use and should not be stored in the table for extended periods. Because the grain direction in extensions typically runs perpendicular to the tabletop, they may expand and contract at different rates, which can lead to slight mismatches in height or width. These changes, along with seasonal humidity shifts, are a natural consequence of working with real wood and are not considered defects.

Color variation is also expected when staining solid wood. Each board may absorb stain differently, resulting in a natural range of tone across a piece or set. This is not a flaw, but part of what makes each piece unique. While we do our best to balance these variations, complete uniformity cannot be guaranteed. Any decision to alter or remake a piece based on color variation will be at the sole discretion of Fractal Designs Inc management.

To ensure peace of mind, Fractal Designs Inc offers a one-year limited warranty on our furniture, which covers manufacturing defects only. Natural characteristics of wood, climate-induced movement, color variation, and wear from use are not covered under this warranty.